­­At The French Flower Company we take the responsibility of looking after your personal data very seriously. This policy shows how we take the utmost care to ensure that your data is safe and secure with us so that you can be confident our website. We also explain how we use your data to provide you with our services.

What this policy covers.

The French Flower Company website is registered in England. This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy, together with the Terms and Conditions carefully as by accessing the website you confirm to have understood and agreed to them.

What personal information we collect about you.
‍We collect information about you when you:
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  - visit the site
  - take part in promotions, competitions, customer surveys and questionnaires, contact customer services in any way
  - write a review

Depending on how you use our services the types of information we collect may include:
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  -Your name
  -Your email address
  -Your location
  -Your phone number(s)
  -Your IP address
  -Whether or not you agree to marketing emails
  -Details about 3rd parties that you share with us such as the name, address and telephone number of someone you send an order to Information about how you use the site – like which pages you visit Correspondence between you and usT his is an indicative list only and other personal information may be collected from time to time.

Note: we do not collector store your payment details.

How and why we use your personal data.
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‍Collecting your personal information helps us to better understand what you need from us. We only collect the information necessary for us to provide you with our services.  

We use your information to:

  -Manage and improve the site.
  -Personalise and provide our services to you.
  -Administer and operate your account.
  -Process your orders.
  -Tell you about important changes to the site and our services.
  -Manage promotions, competitions, customer surveys and questionnaires.
  -We may also publish your review on our website, on marketing material and on social media but we will remove any personal information other than your first name  and the review

Retention of your personal data.
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Personal information relating to your account and your orders will be retained for as long as necessary so that we can provide you with customer support.

How we protect your personal data.
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‍We ensure that the trust you place in us is reflected in the protection we provide when storing your data.  We have implemented appropriate administrative, technical and physical processes to safeguard your personal data. We regularly review our processes to ensure they meet our high standards.

Your marketing preferences and market research.
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‍We may contact you:

 -With offers and information about the products and services we offer via the site; or- for customer research e.g. to help improve our services Of course the choice is entirely yours but if you say that you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

  -When you place a deliverywith for a The French Flower Company you can opt-in to receive marketing emails from us by checking the relevant tick box. - you can opt out of this at any time by clicking unsubscribe button on the email or message.

How we use cookies and similar technologies.

‍Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. We use cookies to improve the service that we provide to you. For example we use cookies:
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 - To personalise your visit and to enable you to use some of the features of the site to improve the way in which the site works by allowing us to understand how you use the site. 

  - These cookies collect mostly anonymous data that is aggregated across all visitors to the site.

  - To deliver relevant online advertising to you. From time to time we may advertise our services on other organisations’ websites. The cookies that we use to do this loan collect information about your online behaviour including your IP address, which website you arrived at our site from and information about your purchase history or the content of your shopping basket. 

  - You may then see adverts from us on other organisations’ websites. These cookies are placed on our site by advertising networks with our permission. 

  - To measure the effectiveness of the emails we send you and our online advertising. For example we use cookies to tell us if you have opened emails that we have sent you or if you have seen a specific advert. You can use your browser settings to manage cookies. The ‘help’ menu of most browsers will tell you how to adjust your cookie preferences. However, if you decide to disable cookies used on  may find that the site does not operate as intended.

Your Rights
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- To obtain a copy of the information that we hold about you please email us on [email protected] If any of the details we hold about you are incorrect please let us know and we will amend them.

Updates to this policy

 - This policy replaces all previous versions and is correct as of 3rd January 2021. We reserve the right to change this policy at any time and will keep it up to date so  please visit this page again to check for the latest version.

Contact us
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 - If you have any questions about how we collect, keep and use your personal data please click here to contact us.



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